REFUND & CANCELLATION POLICY

REFUNDS

Thank you for choosing RARE AFFAIR EVENT PLANNING to brighten the day for that special someone in your life! Because our products are made to order and include delivery we cannot offer a refund on any of our products. All sales are final once delivered to you or your recipient. 

If you need to cancel your order please see below for specific details. In the rare event that you or your recipient are dissatisfied with your product or service please reach out to our support team at daniellm@rareaffair242.com for additional support. The typical response time is between 3-5 business days.

Cancellation Policy, Terms and Conditions agreed to when purchasing and booking Rare Affair Event Planning:

BUYERS REMORSE: If you cancel your order within 24 hours of the moment purchase you will be provided a 90% of the amount you paid (10% is for credit card processing fees that we have already paid once you placed your order). This does not apply to Event orders, special custom orders or specialty cakes / pastries which are made to order items.

EVENT, DECORATION OR SPECIAL ORDERS - CANCEL WITHIN (less than) 15 DAYS OF DELIVERY/INSTALL/EVENT DATE: In the event that you need to cancel your order and the scheduled delivery is less than 15 calendar days from the date of your cancellation request, WE can not provide a refund. Our design team orders at times, balloons for you the day you placed your order and at times, WEEKS before your event date or can also begin to build or prep for orders 2-7 days in advance and your order may have already been completed or balloons purchased specifically for your order.  You may reschedule and move your delivery date for your order with no additional fees if you provide a 1 week notice to Rare Affair Event Planning in writing (via email or text). 

EVENT, DECORATION OR SPECIAL ORDERS - CANCEL 15 DAYS OR MORE OF DELIVERY/INSTALL/EVENT DATE:  In the event that you need to cancel your order and the scheduled delivery is more than 15 calendar days from the date of your cancellation request you will be provided a partial CREDIT ON FILE of 50%. Why 50%? We have processes and procedures in place to ensure we order supplies for your event and the labor to process your order. As a small business we can order the day that you place your order based on our business needs and do turn away business to accommodate your order once we are fully booked and we count on that income.

RESCHEDULING: We require 1 week (7 days) notice should you wish to move your delivery/event/installation date. We will allow delivery dates for an order to be changed up to one  (1) time before final scheduled date becomes permanent. Please note that moving your delivery date does not change the original provisions of our cancellation policy. If you move your date and then decide to cancel you will not be provided a refund under any circumstance. Rescheduling can be made no more than 45 days after the original planned date as noted on your invoice. Example: Original planned delivery/installation date was January 1st, you may reschedule up to February 15th without loss of payment. Case by case considerations can be made to accommodate requests outside these parameters.   If after requesting to postpone delivery/installation Rare Affair Event Planning is not able to secure a new date within15 days of the request we will consider your order void and no credit or refund will be provided.    If you have any questions please send us an email at daniellem@rareaffair242.com or call us at 242.823.RARE (7273). We will not process cancellation requests via any social media channels in which we respond to inquires of our products or